“My Super Fund owns an industrial property complex of six warehouses in Tullamarine in close proximity to Melbourne Airport. Recently, I had the opportunity to change agents and contacted three requesting a submission.
I chose Rutherfords for three simple reasons:
1/. The contact agent, Paolo Simonelli, was prompt in his initial response, came to my home on the other side of Melbourne to present his submission and at no stage was pushy or unreasonably demanding. The other agents both wanted me to come to their respective offices & were quite insistent in that regard.
2/. Paolo produced a comprehensive plan to take over & manage the properties. He had also completed a drive-by of the property prior to our meeting.
3/. He offered a two month trial without agency fees to demonstrate his confidence & bona fides.
Rutherfords have now managed the properties for four months & in that time have:-
1/. Brought all tenants out of arrears.
2/. Collected vast amounts owing in outgoings.
3/. Successfully negotiated the termination & releasing of one tenancy without a days loss of rent.
4/. Deposited all payments into my account in the same week as the rentals were collected.
5/. Have provided excellent communication via email & phone to any queries.
6/. Have provided an exceptional response to technical issues
7/. Have arranged two total building inspections with detailed reports plus a separate fire services report.
Sara in accounts & Brooke in maintenance are simply outstanding in their fast and direct dealings backed up by excellent in-depth industry knowledge.
My only regret is that I didn't appoint Rutherfords years ago.”
— Michael D. Nolan